We’re thrilled to share that we’ve received 100,000 patient reviews through Working Feedback, across our Dental Partner practices – the first ever dental group to do so.
We first started using Working Feedback in 2017 with 11 locations initially signed up. Five years later and all Dental Partner practices are successfully using the review platform.
This breakthrough has been achieved in association with Working Feedback, a top tier partner with a system that integrates directly with Software of Excellence and Dentally. The system collects, moderates and shares feedback through easy-to-use software and is an approved review partner for the CQC and NHS digital, which means the system also takes care of the Friends and Family Test (FFT) requirements.
Commenting on reaching this milestone, Chief Operating Officer, Caron Best , stated, ‘When we decided there was a need for us to monitor patient satisfaction and learn from it, reaching 100,000 reviews was a distant but exciting prospect.
‘Our belief in the importance of feedback has now been proven right, not only by the numbers but also what the reviews themselves say, demonstrating their worth via increased patient enquiries and our ability to react to what our patients say about us.
‘By using Working Feedback, an independent third-party service that works through our chosen software, the solution is reliable, simple and easy to use, and it works! What more could we ask for?’
Adding her voice to the celebrations, Tina Sleigh, Marketing Communications Manager, said: ‘We are patient-focused and dedicated to delivering excellent patient care. That means service is incredibly important to us and so see our patients’ feedback is key to this. That’s a significant part of why we are able, today, to celebrate our 100,000th review.’
She continued: ‘As chosen feedback system effortlessly integrates with the NHS Digital website, Google My Business and social media, we are able not only to build our online presence in a positive way and act on constructive feedback, but it also offers us the opportunity to cross-sell additional services.’
Key Feedback Statistics (achieved through Working Feedback):
· 100,000+ Patient reviews
· 6,824 Google reviews
· 11,821 Friends & Family Test responses
· 1 in 4 patients response rate
· 98% Group Patient satisfaction score
Congratulations and well done to all those involved, reaching this milestone is a great achievement and wouldn’t be possible without the dedication and hard work from all the practice teams and support staff! Also thank you to our wonderful patients for sharing your feedback with us. Since we first started using Working Feedback in 2017, your feedback has helped us to continually improve our patient experience across our network of practices. It’s also nice to receive so much positive feedback which can be shared with the teams, it can be so rewarding and uplifting receiving a happy patient review!
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