“The landscape of dental practice has changed over the last ten years for both providers and performers in NHS practice as well as those practicing in private practice. There is an increasing number of complaints and cases of litigation as well increasing complaints to the GDC. This coupled with increasing regulation requires a strategic approach in terms of identifying risk, risk minimisation and management.
I worked with Dental Protection for over 21 years with the organisation providing dento-legal expertise to protect and support the professional interests of its members across many countries across the world. I first joined Dental Protection in 1993 as local adviser and thereafter accepted a substantive post in 1998. The role involved managing complaints against dentists, providing dento-legal expertise in GDC and CQC matters as well as managing and resolving NHS England contractual issues and disputes. I also represented members at disciplinary and regulatory hearings and acquired international dento-legal experience managing cases in Malaysia and Singapore.
I’m delighted to be able to bring my extensive experience in these areas to my role as National Clinical Director at Dental Partners, an exciting and fast-growing network of UK dental practices that pride themselves on being the Best Place to Work. As part of our Dental Partners’ Professional Development Programme we have also introduced sound training initiatives around dento-legal aspects of dentistry, which enables us to train our teams on the wide range of legal and ethical problems that can arise in professional practice.
My considerable experience allows for the development of a strategic approach to complaints management which includes methodologies to resolve complaints and regulatory issues as well as training on early risk identification, risk minimisation and management. Furthermore, my role as National Clinical Director and relevant experience will allow me to advise our dentists and their dental teams on any problems that may occur with patients and provide strategy and advice on how to resolve matters at the earliest opportunity.
Dental Partners is committed to supporting safe practice in dentistry to prevent issues arising in the first instance. We use our knowledge and experience to bring issues to an early conclusion rather than see them escalate to the full satisfaction of our patients and our clinicians.”
Dr Ravi Rattan was recently awarded MFFLM by the Faculty of Forensic & Legal Medicine (FFLM) in recognition of his commitment and extensive experience in dento-legal practice. The Faculty is a charity that was set up to develop and maintain the highest possible standards of competence and professional integrity in forensic and legal medicine and is part of the Royal College of Physicians.
Neil Lloyd, Dental Partners’ CEO welcomed Dr Rattan’s recognition. “Ravi fully deserves this worthy acknowledgement of the huge amount of excellent work he has done for dento-legal practice over many years. Our whole team has been fortunate to benefit greatly from his expertise which has played a major role in our impressive growth and success.”
Dr Ravi Rattan MFFLM LDS RCS (Eng) FRSPH PgDip in Dental Practice Management (Lon) is National Clinical Director at Dental Partners.
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